Jenni Barrett
Hit or miss. I will receive push notifications for a little while and then they stop. When I check my settings, they're still set to on but I get nothing. One time the app was set to remove permissions if not used and when I changed that, the notifications came back, which is stupid because the app is used often so no permissions should have been removed. Now that setting is still off and my notifications are on but I'm getting nothing. Very frustrating. When the notifications do work,it's great
4 people found this review helpful
Reolink Digital Technology Co., Ltd.
May 15, 2024
Hello, Jenni Barrett, thank you to give us your feedback. We’re sorry your experience with Reolink products didn’t match your expectations. We’d like to learn more about your specific situation, please contact us at https://support.reolink.com/ it would be greatly appreciated. Reolink technical support will help you to troubleshoot.
valesia white
This app was working excellent at first. I don't know what happened, but now all of my cameras have a big black square box above the live view feed to where you can barely see anything. I to be able to see the whole live view feed on all of my cameras. Now I barely see half. Whatever yall did to the app, please revert back to the old version if it was updated. Not to mention, every time you go to the Reolink support center, all you ever get support from is an MF annoying Reolink Bot.
5 people found this review helpful
Reolink Digital Technology Co., Ltd.
May 18, 2024
Please check if you have set a privacy mask for your camera. Refer to: https://support-d.reolink.com/hc/en-us/articles/360003493454--How-to-Set-up-Privacy-Mask-for-Reolink-Cameras If yes, please delete the black square. If no help, please contact us at https://support.reolink.com/ Reolink technical support will help you to troubleshoot.
Josh M.
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Stop disabling each camera notification setting with every app update, it's annoying! Where are "push interval" settings for notifications you have mentioned is coming? Add RICH notifications!! Expensive cloud storage is limited to 8 second clips only! Arlo can do it, I know you can too Reolink! When viewing micro SD card recordings in the app, the video is choppy/laggy, but cloud recordings and live views are fine - even /w great mesh wifi.
10 people found this review helpful
Reolink Digital Technology Co., Ltd.
May 19, 2024
Thank you very much for your feedback and suggestions, we recorded it and forwarded to our R&D team. They'd keep a close eye on it and do more research, which could be time-consuming for evaluation and to make any achievement. For push interval, please refer to: https://support-d.reolink.com/hc/en-us/articles/900000628283-How-to-Set-up-the-Push-...